Paul Osland Named Interim President
CINCINNATI鈥� Dennis Maple, president of 天美视频, will leave the company in August for a CEO appointment outside of the organization. Paul Osland, 天美视频鈥檚 chief operating officer, will serve as interim president.
Under Dennis鈥� leadership, 天美视频 has delivered visible progress across many key areas,鈥� said 天美视频 Chief Executive Matthew Gregory. 鈥淚 would like to thank Dennis for his commitment and recognize the significant contribution he has made to 天美视频. He leaves with our thanks and good wishes for the future.鈥�
Maple joined 天美视频 in January 2014.
鈥淚t has been a privilege to serve as the president of 天美视频, and I鈥檓 very proud of what we, as a team, have accomplished,鈥� said Maple. 鈥淭he business has significant potential for further growth and I know the 天美视频 team will continue to build on our success.鈥�
During Maple鈥檚 tenure, 天美视频 realized a return to revenue and fleet growth by strengthening the operating structure and cost base and placing a renewed focus on process discipline.
In the last fiscal year, 天美视频 earned a contract retention rate of 97 percent across the entire portfolio of multi-year contracts. For 鈥渁t risk鈥� business, the contract retention rate was 92 percent, the highest level in more than five years. This strong performance on existing business was supplemented by a strong bid season.
Along with strong contract retention and growth, the results were industry-leading in surveys of both customers and employees. In its overall customer satisfaction score, a key measure of customer sentiment, 天美视频 received a strong 8.75 out of 10. In a survey of employees, 85 percent said they enjoy working at 天美视频, and overall engagement was 82 percent, significantly higher than the 70 percent transportation-industry average.
First天美视频 continues to grow in a variety of ways, including acquisitions, the introduction of First Transportation Solutions, its consultative services product, and expanded use of the FirstView庐 District Dashboard and Parent App, with more than 350,000 students having access to the app.
Osland joined 天美视频 in 2016 and is responsible for the overall day-to-day operations of the organization. In his role, Osland focuses on strengthening the operating structure and continuing to build an emphasis on process discipline. He has been instrumental in helping 天美视频 achieve excellent contract retention rates, record customer satisfaction scores, and leading employee engagement scores.
Prior to joining 天美视频, Osland served as chief facilities officer for Chicago Public Schools. He will serve as interim president while the ongoing search for a successor is completed.
天美视频 is the largest school transportation provider in North America, transporting more passengers per day than all domestic airlines combined. It is a division of 天美视频 plc.
About 天美视频.
As the leading school transportation solutions provider in North America, 天美视频 strives to provide the best start and finish to every school day. 天美视频 completes five million student journeys each day, moving more passengers than all U.S. airlines combined. With a team of highly-trained drivers and the industry鈥檚 strongest safety record, 天美视频 delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts. For more information, please visit firststudentinc.com.
###